Privacy built for premium business communication.

This Privacy Policy explains how Zirve Haberleşme Hizmetleri Elektronik Pazarlama Ticaret Limited Şirketi, operating under the brand Zirve AI Solutions (“Company”, “we”, “us”, or “our”), collects, uses, stores, protects, and discloses personal data when providing AI-supported WhatsApp and Instagram automation, appointment and calendar workflows, customer communication management, and related business services (the “Services”).

This Privacy Policy applies to visitors of our website, prospective customers, business customers using our Services, and individuals who interact with our customers through supported communication channels.

1. Company Information

Legal Company Name: Zirve Haberleşme Hizmetleri Elektronik Pazarlama Ticaret Limited Şirketi
Brand Name: Zirve AI Solutions
Website: zirvehaberlesme.com.tr
Contact Email: melihserdaroglu@zirvehaberlesme.com.tr
Address: Atatürk Avenue, Ataç Apartment Ground Floor, Opposite the Chamber of Commerce, Merkez / Rize, Türkiye

2. Scope of Services

Our Services enable businesses to automate and manage customer communications through supported digital channels. These Services may include AI-assisted replies, rule-based workflows, message handling, appointment scheduling, calendar integrations, customer communication management, and related support features.

3. Information We Collect

Depending on the nature of the service, we may collect and process the following categories of data:

• Business account and contact details, including names, business names, phone numbers, and email addresses
• End-user communication data, such as phone numbers, usernames, message content, timestamps, attachments, and conversation history
• Technical and service usage data, including IP address, browser or device data, access logs, webhook records, and error logs
• Appointment and scheduling data processed through integrated tools such as Google Calendar
• Support, feedback, and correspondence records

4. How We Use Information

We may use collected data for the following purposes:

• To provide, operate, maintain, and improve our Services
• To process and manage inbound and outbound customer communications on behalf of our business customers
• To generate more accurate and context-aware responses by processing message history and prior conversation records
• To schedule appointments and manage calendar-related workflows
• To provide customer support, diagnose issues, and ensure service continuity
• To maintain security, monitor misuse, prevent fraud, and enforce platform integrity
• To comply with legal obligations and protect our legal rights

5. AI-Assisted Processing

Certain features of our Services rely on artificial intelligence and automated systems to analyze messages, understand context, generate suggested or direct responses, and support customer interaction workflows.

While we aim to provide reliable and useful outputs, AI-generated responses may occasionally contain inaccuracies, omissions, misinterpretations, or unsuitable wording. For this reason, AI outputs should not be interpreted as legal, financial, medical, or other professional advice unless explicitly stated otherwise in writing.

6. Sensitive Data Warning

Users should avoid sending unnecessary sensitive personal data through our Services. This includes, without limitation, information related to health, biometric data, religion, political opinions, criminal records, financial account credentials, passwords, or any other special category of personal data unless strictly necessary and lawfully permitted.

If a business customer chooses to process sensitive data through our Services, that customer is responsible for ensuring that all required notices, permissions, consents, and legal safeguards are in place.

7. Legal Basis and Customer Role

In some cases, we act as a data controller for our own operational processes such as website administration, customer communication, account management, and support. In other cases, we may act as a service provider or processor on behalf of our business customers when processing end-user data solely for the purpose of delivering the requested Services.

8. Data Sharing

We may share personal data only where necessary and lawful, including with trusted service providers, technical infrastructure providers, and integrated third-party platforms used for delivering the Services.

The main services and platforms we currently use or may use in connection with our Services include Meta, Instagram, Facebook, OpenAI, Google Calendar, and hosting-related service providers such as Hosting.com.tr. We do not sell personal data.

9. Data Retention

Personal data may be retained for as long as necessary to provide the Services to our customers, maintain service quality, support contextual response generation, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

In general, data is retained for the duration that our customers continue to receive Services from us, together with any additional retention period required under applicable law or reasonably necessary for legal, operational, and security purposes.

10. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, disclosure, alteration, or destruction. These measures may include access controls, authentication procedures, logging, monitoring, controlled permissions, and infrastructure-level security practices.

However, no online service or digital storage system can be guaranteed to be fully secure, and therefore absolute security cannot be promised.

11. User Rights

Depending on applicable law, individuals may have the right to request information about whether their personal data is being processed, request access to their data, request correction of inaccurate or incomplete data, request deletion where legally applicable, object to certain processing activities, and request information regarding third-party transfers.

12. Data Deletion and Contact Requests

Privacy-related questions, objections, correction requests, and data deletion requests may be submitted to:

melihserdaroglu@zirvehaberlesme.com.tr

Requests should include sufficient information to identify the relevant person, account, phone number, or communication record so that the request can be reviewed and processed appropriately.

13. Third-Party Platforms

Our Services may depend on or interact with third-party platforms and integrations. Those platforms may apply their own privacy practices, terms, and policies. We are not responsible for the independent privacy practices of third-party services that we do not own or directly control.

14. Children’s Privacy

Our Services are not intended for direct use by children unless such use is lawfully managed by a business customer for an appropriate and permitted purpose. We do not knowingly design our Services to unlawfully collect personal data from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, technical, legal, or regulatory changes. Updated versions will be published on this page with a revised effective date.

16. Contact Information

Zirve Haberleşme Hizmetleri Elektronik Pazarlama Ticaret Limited Şirketi
Brand: Zirve AI Solutions
Website: zirvehaberlesme.com.tr
Email: melihserdaroglu@zirvehaberlesme.com.tr
Address: Atatürk Avenue, Ataç Apartment Ground Floor, Opposite the Chamber of Commerce, Merkez / Rize, Türkiye